柳工加納呼叫中心正式上線(xiàn)

LiuGong Ghana Call Center Officially Launched

柳工加納呼叫中心

正式上線(xiàn)

為支持加納政府的可持續(xù)鄉(xiāng)村道路維護(hù)項(xiàng)目，柳工在交付千臺(tái)設(shè)備后迅速設(shè)立16個(gè)網(wǎng)點(diǎn)，并設(shè)立專(zhuān)項(xiàng)呼叫中心以提升客戶(hù)服務(wù)體驗(yàn)。該呼叫中心已于上月上線(xiàn)。

To support Ghana's District Road Improvement Programme, LiuGong established 16 service branches after delivering over 1,000 machines and set up a dedicated call center to enhance customer experience. The center went live last month.

01

便捷服務(wù)

Convenient Service

客戶(hù)可通過(guò)服務(wù)熱線(xiàn)快速發(fā)起咨詢(xún)、維修等請(qǐng)求，由專(zhuān)業(yè)客服人員處理，確保高效反饋。

Customers can quickly request consultations or repairs via a hotline, with professional support ensuring efficient feedback.

02

高效管理

Efficient Management

工單流程實(shí)現(xiàn)一鍵流轉(zhuǎn)與智能監(jiān)控，系統(tǒng)通過(guò)APP和郵件提醒，提升服務(wù)效率。

Service requests are streamlined with automated workflows and real-time monitoring. The system provides reminders via app and email, highly improving service efficiency.

03

數(shù)據(jù)洞察

Data Analysis

實(shí)時(shí)追蹤關(guān)鍵指標(biāo)，優(yōu)化服務(wù)質(zhì)量，預(yù)測(cè)客戶(hù)需求。

Key metrics are tracked in real time, helping optimize service quality and predict customer needs.

柳工加納呼叫中心將為客戶(hù)提供統(tǒng)一、標(biāo)準(zhǔn)化的服務(wù)，樹(shù)立柳工全球高效、專(zhuān)業(yè)的服務(wù)品牌。

LiuGong Ghana Call Center provides customers with standardized after-sales service and establishes LiuGong’s global reputation for efficiency and professionalism.

延伸閱讀

加納總統(tǒng)出席，柳工設(shè)備成功交付

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