柳工加納呼叫中心正式上線

LiuGong Ghana Call Center Officially Launched

柳工加納呼叫中心

正式上線

為支持加納政府的可持續(xù)鄉(xiāng)村道路維護(hù)項目，柳工在交付千臺設(shè)備后迅速設(shè)立16個網(wǎng)點，并設(shè)立專項呼叫中心以提升客戶服務(wù)體驗。該呼叫中心已于上月上線。

To support Ghana's District Road Improvement Programme, LiuGong established 16 service branches after delivering over 1,000 machines and set up a dedicated call center to enhance customer experience. The center went live last month.

01

便捷服務(wù)

Convenient Service

客戶可通過服務(wù)熱線快速發(fā)起咨詢、維修等請求，由專業(yè)客服人員處理，確保高效反饋。

Customers can quickly request consultations or repairs via a hotline, with professional support ensuring efficient feedback.

02

高效管理

Efficient Management

工單流程實現(xiàn)一鍵流轉(zhuǎn)與智能監(jiān)控，系統(tǒng)通過APP和郵件提醒，提升服務(wù)效率。

Service requests are streamlined with automated workflows and real-time monitoring. The system provides reminders via app and email, highly improving service efficiency.

03

數(shù)據(jù)洞察

Data Analysis

實時追蹤關(guān)鍵指標(biāo)，優(yōu)化服務(wù)質(zhì)量，預(yù)測客戶需求。

Key metrics are tracked in real time, helping optimize service quality and predict customer needs.

柳工加納呼叫中心將為客戶提供統(tǒng)一、標(biāo)準(zhǔn)化的服務(wù)，樹立柳工全球高效、專業(yè)的服務(wù)品牌。

LiuGong Ghana Call Center provides customers with standardized after-sales service and establishes LiuGong’s global reputation for efficiency and professionalism.

延伸閱讀

加納總統(tǒng)出席，柳工設(shè)備成功交付

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